Secret Neighbor

Parental guide

• Can I control or disable in-app purchases on mobile devices?
• How do I contact support?
• My child made a purchase without my permission
• Age restrictions
• Is it okay for my child to play tinyBuild games?

Feedback & Bug reports

• How to report a bug?
• How to submit an idea?

Billing

• How do I avoid accidental in-app purchases on mobile devices?
• I was overcharged / I received a receipt for the purchase I never made
• How do I get a refund
• I didn't receive what I purchased

Gameplay

• The game is too hard and I don't understand what I should do
• How do I play with my friends?
• What are the game modes? What game modes are there?
• I received a penalty. Why did it happen? What should I do?
• I can't hold objects

Hot topics

• How To Play Secret Neighbor: A Beginner Tutorial
• Our social network accounts
• Is there crossplay? How does it work?
• Is there crossprogress? How does it work?
• Is the game free to play on the mobile devices?
• Where can I find information about updates?

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Tech issues

• Authentication error (PC)
• Application Load Error 3:0000065432 (PC)
• The game crashes on start (PC)
• The game freezes/crashes (PC)
• The game freezes on Xbox
• Game isn't loading, with the clock blurred on screen (PC)

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