Having problems with our game? Our troubleshooting guide here could help you fix some of the most common issues out there.
If you changed the resolution to an unsupported one and you're unable to switch back through the in-game settings, you can do so by finding the Settings.ini file on this path C:\Users\<your name>\AppData\Local\CartelTycoon\Saved\Config\WindowsNoEditor\. Open the file using Notepad and change the resolution after the line "r.setres =" to something suitable for your screen (for example r.setres=1920x1080wf). Then save the changes to the file and start the game.
Does the problem persist? Please contact our support team here, and provide us with the following information:
- Your PC specifications & Operating system and Store you purchased our game at
- A full description of your issue and the troubleshooting steps you have already tried
- Any additional information you can share such as screenshots, error messages, log files, etc. would be of great help too
- If the game crashes or doesn't start, please also attach the following crash report files located at C:\Users<your PC>\AppData\Local\CartelTycoon\Saved\Crashes
Our support wizards are going to assist you in no time!