If the issue continues, please check the dedicated game's page for any problems listed there and any potential solutions to them.
If no information is available, don't hesitate to get in touch with our support team here and provide us with the following information:
- Your PC specifications and Operating system; the easiest way would be by sharing your DxDiag.txt file with us;
- Please mention your exact model if you're playing on a mobile device or console;
- The platform under which you're playing our game;
- A full description of your issue and the troubleshooting steps you have already tried;
- Any additional information you can share, such as screenshots, error messages, log files, etc., would greatly help.
Our support wizards are going to assist you in no time!