Keeping your PC, console, or mobile device clean and up-to-date is a great idea, even without facing any issues. Following the steps below can not only reduce the risk of crashes but also improve general performance!
FOR COMPUTERS:
- Frequently restart your PC;
- Take a look at the game's minimum hardware requirements. In case you do not meet them, optimal performance cannot be guaranteed;
- Keep your Windows, macOS, or Linux up-to-date;
- Make sure you're on the latest Nvidia, AMD, or Intel graphics card drivers;
- Check that your Hard disk drive(s) have enough free space, disable unnecessary startup programs, check for viruses, and while gaming, close high CPU/Memory consumption programs running in the background. For a more detailed Windows guide, please press here;
- Ensure you're running the latest version of your Game store launcher and, of course, the latest version of the game as well;
- Install the latest DirectX version.
- Keep your computer dust free by frequently cleaning it, and check through 3rd party applications for any potential overheating issues.
FOR ANDROID/iOS:
- Make sure your OS and game are on the latest version;
- Please look at the game's store or our support page for the exact minimum requirements. In case you do not meet them, optimal performance cannot be guaranteed;
- Check if you have enough space and memory available on your device;
- Reinstall the game.
FOR PLAYSTATION:
- Make sure your system software and game are on the latest version;
- Restart your console;
- Delete and reinstall the game;
- If it's a network issue, check the PSN network status here;
- Check if your console is overheating;
- In case you're playing from a disc, please wipe it clean using a soft cloth.
FOR XBOX:
- Make sure your system software and game are on the latest version;
- Restart the game;
- Power cycle your console (hold the Xbox button on the front of the console for at least 10", then start the console again);
- Try using a different profile;
- Remove and re-add your profile;
- If it's a network issue, check the Xbox live status here;
- In case you're playing from a disc, please wipe it clean using a soft cloth.
FOR NINTENDO SWITCH:
- Restart the Nintendo Switch system by holding down the POWER Button for at least three seconds, then select Power Options and then Restart;
- Make sure your system software and game are on the latest version;
- Check for corrupt data;
- Delete and reinstall the game;
- If the issue persists and a microSD card is being used with the console, try the following:
- Format the microSD card.
- Replace the microSD card.
- Remove the microSD card and download the game directly to the system memory.
- Reset the cache; Please note that this will delete your saved IDs, passwords, cookies, history, and other cached website data. Nevertheless, it will not affect your downloaded games or saved game data.
If the issue persists, please continue with the rest of our (generic or game-specific) guides or contact our support here.