No worries, we'll fix this!
Firstly, please make sure that your transaction has been fully processed as a lot of times this could take a bit, resulting in a product delivery delay.
Then, confirm that you have logged in on the correct account, where the purchase took place.
Restarting your device could also help, so please try doing that too.
If you still haven't received it, please send a copy of your purchase receipt or a screenshot of your purchase history to our Support team via this form. Please remember to mention if it was a special offer.
Here's how you can access your purchase history: