Please note that even after you purchase the full game version, the acts open up gradually. It means that you need to finish Act 1 in order to proceed to Act 2, and so on.
If you still can't access the second act, please make sure to use a stable Wi-Fi connection and that you've logged in on the account you made the purchase at.
Then follow these steps:
- Open the game
- In the main menu, go to Settings > Purchases > Restore purchases
- Restart your device and see if it helps.
For Android devices
You can also try these steps:
- Verify you have enough internal memory (not SD card memory)
- Try reinstalling the game a few times. Please make sure you are using a stable internet connection, and your Google Play app stays open during the download
- Verify that your device's clock is set to the correct time
- Go to Settings
- Tap Installed Applications
- Find Hello Neighbor and tap it
- Now, tap Clear Cache
- Start the game and see if everything is okay
If it still doesn't help, please try this:
- Use a file manager (e.g. ES File Explorer or similar)
- Open the Android folder
- Copy the com.____Hello Neighbor folder
- Paste it to the OBB folder
- Start the game and see if everything is okay