No worries, there is a way to fix this!
Try out these steps:
- Exit the game
- Swap Xbox accounts (if you don't have a second account, please, create one)
- Start the game – choose New Game
- Once in-game, go into the Pause Menu
- Press Y to Switch Accounts
- Select the first account (the account the freezing was happening on)
- In Pause Menu, select Restart Chapter
After that, everything should get back to normal 😄