We can only grant a refund if the purchase was made on our website. If it was made on a third-party store, such as AppStore, Google Play or Steam, you'll have to contact their support to get a refund — we don't have the tools to do that.
Please, contact firstname.lastname@example.org if you want to get a refund from our website. What you have to include in your email:
1. Your name
2. Order No
3. You Paypal's email